Bus driver demands money from pensioner with dementia who couldn’t find pass

A dementia sufferer was scolded by a bus driver for £2.30 because he couldn't find his bus pass.

The incident occurred yesterday morning when Lisa Donnelly spotted an elderly man board the 310 Arriva service in Walton.

Lisa, 52, said the man – who was in his 70s – appeared to be struggling to find his bus pass when the driver rudely interrupted and told him he'd have to pay £2.30 without it.

Despite several passengers pointing out the man clearly had dementia – a degenerative condition that affects the brain – the driver insisted the pensioner should pay for a ticket.

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Lisa Donnelly told the Liverpool Echo: “I was on the 310 bus and an old man got on and the driver was really rude to him.

“This man was trying to find his bus pass and there were about four people behind him.

“The driver went to him 'can’t you find it? £2.30 then'.

“The man was looking agitated and worried looking for his bus buss – he was clearly over 60.

"A friend that knew him was on the same bus and he went over and spoke to the bus driver.

“He said he’s not a well man – he’s got dementia and you can tell.

"I got up and went over to him and said come on calm down – don’t worry – let's have a sit down and look for it.

“The bus driver kept saying £2.30, £2.30 at him.”

Thankfully, a friend of the man managed to calm him down and paid for his ticket – but not before upsetting Lisa, who was on her way to see her dementia suffering dad Tommy.

She said: “I said to the driver how rude are you, I’m going to report you.

"I cried when I got home, it was heartbreaking.

“My dad has dementia and I looked after him for four years before he went into a care home last year, so I know the signs and how to deal with it.

“You have just got to have that little bit of patience and understanding.

“All the bus drivers should know how to recognise the signs of dementia and know how to handle situations like that.”

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An Arriva spokesman said: “We apologise sincerely to the gentleman in question and to all customers who witnessed this exchange.

“The behaviour of the driver falls far below that expected of all Arriva employees.

“Arriva are fully committed to providing accessible transport for all and ensuring that customers feel safe and supported while using our service.

“Once again Arriva would like to apologise for this incident and are working hard to ensure similar incidents do not occur.

“Arriva are launching an internal investigation into the incident.”

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