Complaints overwhelm Japan red-tape hotline hours after launch

TOKYO (AFP) – Just nine hours after Japan’s new minister for administrative reform launched an online system for reporting excessive bureaucracy and red tape, it hit a snag: too many complaints.

Former defence minister Taro Kono, now charged with the reform portfolio, said it had been effectively overwhelmed and would be closed temporarily.

Mr Kono, an enthusiastic Twitter user who regularly interacts with people on the platform, announced the complaints system shortly after he was appointed by newly elected Prime Minister Yoshihide Suga on Wednesday (Sept 16).

“Please send information, such as unnecessary regulations, rules that are making your job difficult and bureaucratic silos that are problematic,” he wrote on his Japanese Twitter account.

Not long after, he proclaimed excitedly on his English-language account that the digital complaints box had “received more than 3,000 e-mails in just hours!”

But the deluge apparently proved too much.

“I received far more e-mails than I’d expected,” he conceded. “I’m suspending reception of new e-mails to go through what I’ve received so far.”

Japan’s new leader Suga has said dealing with red tape and excessive bureaucracy will be a top priority for him.

Cutting through red tape was also a key plank of the “Abenomics” economic policy of his predecessor Shinzo Abe.

Sign up for the ST Asian Insider newsletter to get exclusive insights into Asia from our network of overseas correspondents.

Source: Read Full Article