‘Humiliated’ pensioners turned away from McDonald’s drive-thru

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Two pensioners felt “humiliated” after they were turned away from a McDonald’s drive-thru for using their mobility scooters.

Karen Moseley, 67, and Dian Rawlinson, 71, often treat themselves to a cheeseburger by using their mobility scooters to go through the drive-thru at the McDonald’s on Outer Circle Road in Lincoln.

However, on Wednesday, November 2, the friends ordered their cheeseburgers at a different McDonald’s branch in Rope Walk, Lincoln, instead.

To their surprise, they were turned away by a manager who told them McDonald’s was not insured to serve people on mobility scooters at the drive-thru, reports Lincolnshire Live.

Mrs Rawlinson said: “They shouldn’t have done that. Just because I am disabled in a wheelchair.

“I felt really upset about it all. I have got a license plate on the front of mine. It’s all registered.” 

The pair said they were told to wait outside, as they could not get their mobility scooters into the restaurant and they struggle to walk.

They claim an employee came to take their order and brought their food out to them, which Mrs Mosely said was “cold.”

Mrs Mosely said: “We waited in the car park and a man eventually came out to take our order and brought it out.” 

She added: “I felt humiliated.”

Mrs Mosely says they wanted the cheeseburgers to “line their stomachs” before taking medication.

The women later complained to McDonald’s, confused as to why it was not a problem at one restaurant but was at another.

Mrs Rawlinson said: “I was upset and hurt by it. I felt as if I was discriminated against because of my age.

“I am 71 and I have had a stroke. That’s why I find it difficult standing and walking around sometimes.”


A McDonald’s spokesperson said: “It’s important to us that our restaurants are inclusive and accessible for all our customers.

“Customers that want to use the Drive Thru on road-worthy mobility scooters should be allowed to do so, and we apologise that this was not the case on this occasion.

“We would encourage the customers to contact our Customer Services team who can help find a resolution.”

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