Man forced to cut Butlin’s holiday short after ‘absolutely awful’ £360 weekend in Skegness

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Chris Whitworth booked a long weekend away with his partner at Butlins in Skegness – but when they arrived at the chalet there were stains on the bed and an “unclean smell.” The couple had been planning to enjoy the Ministry of Sound Live Weekend in November.

Mr Whitworth described the accommodation as being “absolutely awful” and added that he arrived with his partner to find “no seals on the door”.

He continued, claiming: “We walked in and you could tell right away this is not clean. You could just tell.”

Speaking further of the chalet: “It didn’t smell clean, the carpet was ditched, the carpet in the bedroom was – if you walked barefoot – it was sticky and dirty.”

He added: “The duvet cover had got stains on it, it was just bad. I just thought okay this is not looking good already.”

Discussing the bathroom, Mr Whitworth said: “Went to the bathroom and there was literally one towel for two people – what the reasons are for that I don’t know.

He said: “The shower was mouldy – it clearly hadn’t been cleaned.”

Speaking of the lack of availability of cleaning staff, he said: “You tried to find people but you couldn’t find anybody.”

The disappointed customer from Chilwell in Nottinghamshire – and his partner spent £360 on the Butlin’s mini-break.

The couple were given £50 back as a goodwill gesture and later offered an upgrade on a future booking, but Mr Whitworth says he refused the offer.

He added: “It was so bad I didn’t even go into other parts of the place. I was so terrified of what I’d seen so far.”

Officials at Butlin’s have said they did not receive a complaint from Mr Whitworth until after his stay.

They have been in touch with Mr Whitworth to discuss the issues that have been raised.

A Butlin’s spokesperson said: “We are sorry to hear about Mr Whitworth’s recent break. Our team on the resort were unable to support as we were only made aware once he returned home from his break.”

The spokesperson added: “We would advise all guests to speak to guest services if they have any problems. This way our resort team can look to resolve any issues there and then.

“The safety and wellbeing of our guests and team remain our biggest priority and we’d like to reassure guests that we have strict cleaning and hygiene policies in place.

“We’ve been in contact with Mr Whitworth to discuss the issues raised and have offered a gesture of goodwill.”

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Mr Whitworth is not alone in his damming report of the budget resort.

Taking to Twitter to back the account, Pete Walker said: “#Butlins it’s the worst holiday I’ve been on the rooms are disgusting and the customer service is poor we had to spend the whole week out are room because it was so dirty I would advise people not to go anywhere near.”

Backing this up, another user, Linzi Weatherspoon also said on Twitter: “Who can I contact about a complaint/negative feedback, please? After a very disappointing weekend last week, I want to talk to someone – it started with a very dirty apartment… then low water pressure, no Wi-Fi coverage and a warm broken fridge didn’t help…”

Helen Cotterell also took the debate further, suggesting overcrowding was also a major problem.

She said: “Butlins shame on you! On staying recently we were in total shock by the number of people staying the skyline was heaving, shoulder to shoulder, dirty & total chaos! Not feeling safe We only stayed one night packed up & left! Still waiting on a reply?”

Adding to the COVID-19 situation, Mrs Cook said: “I thought with covid the cleanliness would be on top form but not when we visited Skegness! I was disgusted by how dirty it was.”

She added: “I couldn’t even shower because the bathroom was dirty! The safe was broken so couldn’t leave the holiday money! Never will I visit Skegness again!”

Butlins replied to Mrs Cook’s tweet by saying: “Hi there, please send us a DM with your postcode and e-mail address so we can investigate this further for you.”

To which Mrs Cook said: “You didn’t really investigate very much though did you, just told me what I had been told in an email! Funny how my complaint wasn’t read through properly! So-called managers contradicted themselves after I showed evidence that I contacted on-site services whilst there!”

Additional reporting by Jack Thurlow

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