Pensioner’s fury at 15-hour wait to see A&E doctor following car crash

Coventry: Linda Webb spent 15 hours waiting to see a doctor

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Linda Webb, 74, suffered severe pain in her neck after a car smashed into the back of hers near Coundon, Coventry. She arrived at the A&E at University Hospital Coventry and Warwickshire (UHCW) at 2.30 and found it was “chock-a-block”. It took Linda three hours alone to just see a trauma nurse.

The woman waited another 10 hours and sat in the crowded department overnight with her husband in order to see a doctor.

Eventually, she was diagnosed with whiplash but fears a metal plate in her neck had moved were ruled out by the medic.

Speaking to Coventry Live, Linda said: “Bear in mind I had sat for thirteen hours with no brace or anything on my neck and they knew what was wrong with me when I came in which we thought was not quite right.

“I was frustrated because I was sitting there not even knowing whether I should be moving my neck, they should have put my neck into a brace. I would have thought that would have been picked up there to say have a neck brace, but it was not.

“It was that full there were not even any seats. It was just chock-a-block to start with.”

Linda, who lives in Cheylesmore, Coventry, saw a young man whose head was “pouring with blood” in A&E. The pensioner continued: “His head was pouring with blood.

“He had a bandage around him and he sat that long with this really bad head injury and blood all down his face. He had a fit while he was sitting waiting so they had to shove him on a stretcher and send him through then.”

But Linda stressed NHS staff are not to blame for the A&E delays, pointing out more employees are needed.

A spokesman for University Hospitals Coventry and Warwickshire (UHCW) NHS Trust said: “The Emergency Department at University Hospital, Coventry is a Level One Major Trauma Centre and currently sees in excess of 160,000 patients every year. A&E provides emergency treatment for those who are critically ill or injured and an experienced clinician assesses the severity of symptoms of every person who attends to ensure we see the sickest patients first.

We know waiting is frustrating and our staff work extremely hard to treat every patient as quickly and efficiently as they can. We apologise to anyone who has to wait longer than they would like. Patient care and safety are always our priorities and our teams are working closely with our partners across Coventry and Warwickshire to provide the best experience possible to everyone using our services.”


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