A restaurant’s bosses have criticised a family which “crossed the line” by allowing their children to run amok and was rude to staff who challenged their “totally disrespectful” behaviour. The Priory Caerleon in Newport, Gwent, took to social media to “have a little rant” after the diners’ destructive visit.
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The venue issued a statement on Facebook on Sunday which began: “We need to have a little rant, which we don’t love doing but it’s unfortunately needed.
“We are very much a family-friendly venue, but the behaviour that was displayed yesterday crossed the line, and it certainly wasn’t the first time.”
The restaurant’s post described children climbing its trees to “dangerous” heights, attacking statues with sticks, using its lawn as a football pitch and “actively” destroying parts of the garden attached to the eatery, which is housed in what was a 12th-century Cistercian monastery.
The Priory Caerleon went on to say the children had been “allowed and encouraged” to behave in such a way by their parents, labelling the behaviour as “totally disrespectful”.
The post continued: “The amount of litter and mess left on our lawn was appalling.”
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The Priory added: “We have to protect our beautiful site and we need to protect our team.”
It went on to say that the way staff members were spoken to and dismissed when the family was challenged was “unacceptable”.
The post continued: “While we welcome everyone’s custom, our main focus is to maintain standards and ensure all of our guests enjoy The Priory for what it is.
“We will not accept this behaviour from the minority that has a detrimental impact on the rest of our guests.”
Restaurant bosses advised parents who are happy to let their children behave in such a way should find another venue, adding there are plenty of beautiful playgrounds and parks nearby.
The restaurant’s post was welcomed by Facebook users who came out in support of the venue.
One woman wrote: “Never been to your venue, it certainly looks a lovely spot. You do what you need to to keep it that way, respect, common sense and manners are sadly declining… so more feral families out and about spoiling things!”
Another Facebook user added: “Very well said you should be able to go here without annoying kids running crazy and their parents thinking it’s OK. I wouldn’t take my kids if they were unruly. “
A former guest commented: “Shocking behaviour on such wonderful grounds. I love The Priory.” Another added: “Totally agree, you have a beautiful hotel which is always kept so well.”
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