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In the documentary ‘Royal Servants’, uploaded to YouTube in 2011, the narrator explained that Charles expected his visits to Camilla to be kept secret. As a member of the Royal Family, however, it is near impossible to do anything or go anywhere without several members of staff being aware of it. Steve Dennis, who co-authored a book with Princess Diana’s butler Paul Burrell, claimed the Prince of Wales asked Mr Burrell to lie to Diana about his whereabouts.
Mr Dennis said: “Paul Burrell turned around and said, ‘Are you expecting me to lie for you, Your Royal Highness?’
“And Prince Charles said, ‘Well, yes. Yes I am.’
“And he went into these histrionics about being the future King of England, the Prince of Wales, saying ‘You will lie’, stamping his feet and then threw this book in Paul’s direction.”
This would have been a really difficult situation for Mr Burrell, because Diana trusted and relied on him, often more so than she did with more senior members of staff, like the private secretaries.
What’s more, Diana knew full well her husband was having an affair and even confronted Camilla on it once.
The Princess of Wales also revealed in tapes, first made available to the public in 2017, that she overheard him telling Camilla he loved her on the phone, and a furious row ensued.
In 1992, a transcript of a telephone call between Charles and Camilla was published in the press and suddenly the whole world was let in on the secret.
The marriage finally came crashing down at the end of that year, dubbed the ‘annus horribilis’ by the Queen.
It was announced in December by then-Prime Minister John Major in Parliament that the Prince and Princess of Wales would separate.
After Charles and Diana officially split up, Mr Burrell stayed in Kensington Palace with Diana, while Charles settled in Highgrove.
When she had more control over her court, the pecking order became increasingly based on emotion and how much she got on with people over the traditional hierarchy of the Royal Household.
Crucially, the person she got on with best turned out to be Mr Burrell, who the private secretaries would have seen as a “glorified waiter”, according to former royal butler Paul Kidd.
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Meanwhile, Diana’s private secretary Patrick Jephson found himself being sidelined.
Mr Dennis said: “Imagine being Patrick Jephson. You have been the organiser, the efficient organiser to perfect detail the princess’ world and all of a sudden you find yourself frozen out.
“You find your work being questioned, because the princess is showing letters or asking advice to Paul Burrell.
“Imagine being Patrick Jephson for a minute and thinking, ‘I’m being usurped, I’m being questioned by an effing butler.”
Mr Jephson himself recalled how Diana used to withhold eye contact if someone displeased her, and lavish it on those she was happy with.
Her personal chef Darren McGrady remembered how she once ignored him for three whole days until he made a smiley face out of her food and she saw the funny side.
However, everyone was devastated when Diana’s life came to a tragic end, after a car crash in Paris on August 31, 1997.
She, her companion Dodi Fayed, and their driver Henri Paul all died of their injuries sustained in the crash in an underpass in the French capital.
Diana’s family and the country was devastated, but so were her staff, who had grown to have a relationship with her like no other royal did with their employees.
Mr Burrell later said: “The Princess of Wales was a genuine, giving person,” and wrote a book about his time working for the Royal Family.
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