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Hundreds of thousands of customers using the Tesco online store and web were locked out after an IT glitch blamed on a suspected cyber attack. Systems crashed for 48 hours over the weekend, leaving shoppers unable to place orders.
The retail giant initially said it was experiencing “an issue” with its website and app before suggesting there had been deliberate interference.
But the company said there was “no reason” to believe customer data has been affected.
If it suspects personal details have been compromised it has a legal obligation to report the breach to the Information Commissioner’s Office within 72 hours.
Yesterday Tesco said: “Since Saturday we’ve been experiencing disruption to our online grocery website and app.
“An attempt was made to interfere with our systems, which has caused problems with the search function on the site.We’re working hard to fully restore all services and apologise for the inconvenience.
“There is no reason to believe this issue impacts customer data and we continue to take ongoing action to make sure all data stays safe.”
Tesco is Britain’s biggest retailer – and the third biggest globally – taking £1 in every £7 spent in UK retail.
When the issue was first spotted on Saturday – the busiest day of the shopping week – Tesco said: “We’re experiencing an issue with our website and app and are working hard to get things back up and running.”
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Yesterday shoppers were met with a message which said: “Sorry, there’s currently an issue on our website. We’re busy fixing it right now. Please come back and try again later.Thank you for your patience.”
It left customers unable to make changes to pre-arranged orders.Tesco was bombarded with questions from angry customers.
One said: “Twenty-five hours later and it’s still down. You should at least know what the issue is now – can you please let us know so any fears our personal data has been stolen can be alleviated or acted upon?”
In 2018 Apple, the world’s most valuable business, was hacked by an Australian teenager who downloaded internal files and accessed customer accounts because he was a fan of the company.
He stored 90GB of information snatched from secure files and customer accounts in a folder he called “hacky hack hack”.
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