The Duke and Duchess of Cambridge have been criticised for paying a visit to a care home before family members were allowed to.
The royal couple were generally well-received by residents and staff during their visit to the Shire Hall Care Home in Cardiff on Wednesday.
However, Rhys Thomas told the BBC it was ‘upsetting’ to see members of the royal family get a head start on relatives.
Mr Thomas said he was not permitted to visit his father until Friday after a carer at the facility tested positive for coronavirus.
He said he had not seen his father, who has dementia, since the start of July.
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‘It’s a bit upsetting that we can’t go but the royal family are allowed to go there and play bingo.
‘We didn’t know about it beforehand. Maybe the care home didn’t know about it in advance, so I’m not critical of not knowing.’
During the visit, Kate and William met with Joan Drew-Smith, 87, who hilariously told William he had done a ‘bloody s****y job’ of hosting a round of virtual bingo during lockdown.
While Mr Thomas understood Kate and William cheered residents up, he felt the royal visit was a ‘bit insensitive’ given the restrictions on family members.
He said ‘every moment is precious’ with loved ones – especially since the start of the pandemic. He won’t be able to see his father until Tuesday as he is going away.
‘But of course, we don’t know if the care home will be locked down again,’ Mr Thomas told the BBC.
‘It looks like I could have gone on Wednesday, but the Duke and Duchess were there.’
The care home said visitor suspensions applied to only one community in the facility.
That community was in isolation and the royals did not visit there.
The care home said the facility was now coronavirus-free for 28 days and visits could resume for all.
A spokesman told the BBC the care home ‘understood the connection between residents and their loved ones’ and staff ‘have worked hard to develop innovative ways to keep them in touch’ throughout the pandemic.
The royal family declined to comment.
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