A teacher has hit out after she was charged £100 by an Uber driver who accused her of wetting herself in his car.
Jeanette Ayers, 39, went on a 10-minute journey in north London that should have cost £10.60. She said the trip was ‘completely uneventful’ and that she barely spoke to the driver.
She had booked the trip through her friend’s account because her own phone wasn’t working so was embarrassed when she received the picture from her driver showing a wet patch where she had been sitting.
She said: ‘I was absolutely mortified. My friend – who booked the cab – had been told I had left the car a complete mess.
‘It sounded like I had vomited or wet myself. I was absolutely furious as I knew nothing had happened.’
However, Jeanette is adamant that she did not leave a mess in the car and is suspicious about what has happened to her.
She said: ‘I have a habit of leaving things behind me so I deliberately looked around to check I hadn’t left anything. I saw that the car was clean.’
‘I feel I’ve been treated completely unfairly. It’s impossible to tell if the photo is from the right car, if it is where I was sitting.’
Jeanette complained to Uber but they refused to refund her.
She said: ‘I have never ever damaged someone’s car. I felt so powerless, no one was listening, the money was just taken. To be accused of doing something in a taxi is really embarrassing.
‘I haven’t been going out much due to the pandemic and this completely ruined the evening.’
Uber drivers have previously been accused of ‘vomit fraud’ whereby they falsely accuse passengers of vomiting of soiling themselves before pocketing the money.
‘Vomit fraud’ is a trend that started in the US but is becoming increasingly common in the UK.
It is almost impossible for customers to prove that the damage was not them as they have no reason to photograph the car when they leave.
An Uber spokesperson said: ‘Participating in fraudulent activity of any kind is a clear violation of our community guidelines.
‘We are constantly evaluating our processes and technology related to these claims and will take appropriate action whenever fraud may be detected.’
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