Thames Water said a team of specialist engineers are “doing everything we can” to fix a burst water pipe at its water works in Hampton, Richmond-upon-Thames, which is affecting tens of thousands of people. Schools in the boroughs of Richmond, Twickenham and Hounslow were all shut as a result. All clinics at Teddington Memorial Hospital and Teddington Health & Social Care Centre were cancelled, Hounslow and Richmond Community Healthcare NHS Trust said. Nearby London boroughs Ealing, Hammersmith and Fulham, Hounslow and Shepherds Bush have all been affected too.
When will the water be back on for London residents?
There is no word of when the problem will be fixed or whether London residents will get their water supply back on tonight.
However, Thames Water said it is considering “bringing water in from other areas”.
In its latest update at 3.45pm: Thames Water said: “We’re still doing everything we can to fix the burst at our water works in Hampton.
“We know how frustrating this situation must be, and we’re really sorry if you don’t have water right now.”
“Our specialist engineers have finished investigating the problem, and our repair teams are now on their way to help get things back to normal as quickly as possible.
“While we repair the burst and work to get our pumps back on, we’ll keep exploring every option to get water flowing again for you, including bringing water in from other areas.
“Our support team is on the ground to provide extra support for our priority service customers. If you’re medically dependant on water, please call 0800 009 4544 to register for our priority service.
“We’re in the process of identifying suitable locations to hand out emergency bottled water. We’ll let you know as soon we’ve opened one in your area.”
Supermarket shelves were pictured empty as shoppers flocked to stores to load up on bottled water.
Richmond Council said it was working with Thames Water to ensure vulnerable residents were “identified” and not left without water.
But Mayor of London Sadiq Khan was scathing of Thames Water’s long delay in fixing the issue, hours after the problem was first identified this morning.
Mayor of London Sadiq Khan tweeted earlier this afternoon: “It is unacceptable that so many people are left without water with no information on when supplies will be restored.”
He said City Hall officials were liaising with Thames Water and emergency services, adding he expected the utility company to “get a grip on this as soon as possible”.
The water shortage also impacted large tourist attractions such as Hampton Court in Twickenham.
Kempton Park racecourse “abandoned” all of its races earlier today blaming the burst pipe for the chaos.
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