Uber charges student £111 for journey of less than two miles

A mum has accused Uber of charging an ‘outrageous’ £111 fee for a journey which would normally cost less than £5.

Matty Bennett, 18, booked a trip with an Uber driver from Mapperley to his home in Arnold, Nottinghamshire at 10.07pm on October 8.

This journey is estimated to take around eight minutes and is 1.7 miles long, and had previously cost him £4.90 around two months before.

But Matty was horrified to check his phone the next day and realise he had been charged a whopping £111.23 for the journey.

His mum, 57-year-old Mandy Bennett, said: ‘What they charged is absolutely outrageous.

‘They shouldn’t be allowed to do this. If it is a busier time, then I understand there being a reasonable surcharge, but £111? I couldn’t believe it.

‘We rang the credit card company and tried to cancel the payment, but
they wouldn’t do it.’

Mandy claims she was told by Uber that Matty must have accepted the surcharge on the app before the journey started, which meant he couldn’t get a refund.


She accepts this may be true, but being charged such a huge amount for a short journey isn’t acceptable.

‘They wouldn’t put me through to a supervisor when I asked to speak to
one,’ she said.

‘They just told me the same thing every time – that he wouldn’t be refunded.

‘Uber won’t accept responsibility for what happened. I just can’t get my head around it. I don’t want this to happen unknowingly to anyone else.’

Mandy says Uber has been in touch with Matty to offer him a full refund since the press coverage.

Metro.co.uk has contacted Uber for comment.

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