Passengers have reported being forced to stay on British Airways planes on the tarmac at Heathrow for hours without any communication or refreshments.
The airport was plunged into chaos on Thursday after an IT collapse which affected the airline’s boarding systems. The systems outage forced BA to cancel at least 50 flights, causing misery for thousands of passengers.
Angry travellers took to social media to register their frustration with how the airline was handling the crisis, with one Twitter user complaining that passengers were being treated like “animals”.
They tweeted to British Airways: “Why are passengers stuck on planes at Heathrow. 1.5 hour delay, now sat on plane for over 1 hour with no communication from crew!
“No drinks being offered. We are not animals!”
The airline’s official Twitter account responded by asking the complainant to follow it back and share their mobile number so assistance could be provided.
Another Twitter user raged: “How can you hold people hostage like this? Stuck on the tarmac for two hours.
“Missed connecting flight. Next flight, canceled. Won’t surrender our bags so we can book a different airline and then threaten if we do you will no reimburse. This is criminal.”
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A BA spokesperson said: “While the majority of our flights have continued to operate today, we have had to cancel a number of Heathrow flights due to a technical issue.
“Affected customers have been contacted and offered options, including a refund or rebooking to an alternative flight with us or another carrier.
“We are extremely sorry to our customers for the inconvenience caused.”
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