Woman kicked out of Hilton Hotel by staff at 1am because she ‘didn’t have ID’

Woman clashes with Hilton hotel staff

A woman who gives speeches on equality and inclusion has claimed she was booted out of a fancy Hilton Hotel onto the streets of London in the early hours of the morning. Helen May, 49, desperately sought a £350-per-night accommodation at the renowned Metropole branch around 1am on Wednesday after missing her last train back home to Oxford. But after speaking with reception staff, she claims she was “thrown out” after failing to present an ID that staff said was needed to book a room.

Helen, founder of [email protected], missed her last train after realising she had left her laptop at the venue where she had been speaking and rushed back to find the bag missing.

After returning to Paddington Station, she realised her train had gone and headed to the luxury Hilton branch where she was refused a room after failing to present an ID which she claims had been stolen alongside her laptop.

She told the Mirror: “The whole thing was extraordinary, they crowded around me and one of the guys was smirking,” Helen told the Mirror of the encounter.

“Anything could have happened to me. It was 1am. I’d like to know what their protection policy for women is, if they have safeguarding policies. I’d like to know what they’re going to do about the manager, why they think it’s okay for them to ask where I’ve been.”

Helen attempting to reserve a room at another hotel whilst waiting in the hotel lobby but was reportedly thrown out, leaving her alone on the streets of London at 1am.

She claims Hilton Hotel staff asked her where she’d been and if she had been drinking.

While Hilton’s website does state that all guests require ID when checking in, Helen has argued this rule should be waived in circumstances such as hers.

She added: “They said I need to leave now, but I didn’t want to wander around. I was quite upset by this point.” Helen alleged that staff threatened to call the police and that she felt “absolutely terrified”.

Helen filmed the encounter while she was sitting on the sofa in the lobby.

A member of staff asks her where she has been and why she has arrived at 1am. He then tells her the hotel is fully booked and suggests Helen finds another hotel.

Helen has insisted the hotel was not fully booked and had been offered a room prior to being unable to find her ID.

In the end, she booked a black cab, which drove her back to her home in Oxford for £200. She also managed to track down her belongings on Wednesday (24 May).

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A spokesperson for Hilton Hotels said: “We pride ourselves on providing a hospitable and welcoming environment for all who enter our hotel and are sorry that we were unable to offer her a room without any ID or payment.

“When she arrived, we offered to help by calling the police so that she could report the robbery, and invited her to take a seat whilst offering her a glass of water. We are now in contact with her to discuss what happened.”

Helen has said she did have means of payment which was clear to staff, and that she does not believe the suggestion of calling the police was made to help her.

On Twitter she said: “The hotel have responded to a journo saying that I had turned up without capacity to pay which is an absolute utter, defamatory lie. I am going to get legal advice later – let me know of any legal contacts who have experience in this area.”

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