Woman says she can't sleep due to stress over 'rip off' £11,000 kitchen job

A homeowner claimed she is wildly out of pocket after one of the country’s largest DIY firms ‘made excuse after excuse’ over her kitchen installation.

Jo Yeoman, 50, from Alvaston in Derbyshire, said she was charged more than £11,000 by Wickes for her new kitchen. But she refuses to pay up the remaining cash after being left furious at the quality of the work.

Jo claimed fittings remain wobbly, plaster has been ripped off the walls, and she can’t use her oven properly.

‘They have made excuse after excuse after excuse,’ she said. ‘The fridge hasn’t been installed properly, it could be pulled over.

‘Also the panel below the oven should be above it, as per the concept picture they have been supplied with. I can’t really use the oven, I have to step on my tip toes.

‘It also says in documents that I have been charged around £1,500 for 10 ceiling lights and six cabinet lights. This cannot be right. I’m no tradesperson, but that cannot be right.’

She said the stress of the ordeal has left her feeling ill since work first began back in May, and accuses workmen of overcharging her for their services.

In total the kitchen cost £11,761, with £3,712 charged to her for its installation including £847 to fit 16 ceiling and under-cabinet lights.

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Wickes said it has kept in close contact with Jo and will send new fitters to reinstall parts of the room on September 15, but she remains frustrated.

‘Wickes is a reputable company, you want to be able to trust them,’ she added. ‘But after asking question after question since May, I feel I’ve been ripped off.

‘I question the state of the work, and these guys are still out there fitting kitchens for people.

‘I’ve been charged extra for “specialist installation”, but he’s not having any more money off me. But you’re never going to win against them.

‘But I wouldn’t want what has happened before to happen to anybody else. I feel like I haven’t got a leg to stand on.’

A spokesperson for Wickes said: ‘We’re sorry to hear about Ms Yeoman’s experience as we always strive to deliver outstanding customer service. Our regional manager has visited the property and arranged for the work to be completed at a time suitable for them.

‘Our customer relations team remains in close contact with the customer, and we are committed to resolving the matter quickly with the best possible care.’

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