EXCLUSIVE: Moment betting shop staff call police on successful punter because they do not have enough cash to pay his £12,000 winnings
- The pundit bet a total of £2,400 on three sports matches at a William Hill store
A punter has told how his joy at winning a £12,000 bet turned into a fraught row which saw police called – after the bookies didn’t have enough cash to pay out.
Officers were summoned twice to William Hill outlets after a punter attempted to collect the second half of his winnings on a £2,400 flutter – in an incident captured in footage which has gone viral.
The gambler was initially given half the money but when he went to get the second half later the police were called to the betting shop in Harrogate – after an alarm was triggered by staff.
The gambler, known as Michael, today explained to MailOnline how the row exploded.
He said he had placed three bets on a two tennis matches and a football match, staking £2,400 and winning a total of £12,000.
Officers were summoned twice to William Hill outlets after a punter attempted to collect the second half of his winnings on a £2,400 flutter
The outstanding betting slips, seen by MailOnline, had the words ‘Good luck!’ printed on them by William Hill
When he tried to cash in his three betting slips at the Starbeck branch of William Hill in the city paid him all the cash they had – £5,500 – and he gave them a £110 tip to share.
The next day he said he went to another branch of William Hill in the city, the Harrogate Spa branch, to try to collect his second pay out – and this was when a row blew up.
He insisted he had not been rude but was told that within a minute of him asking for his money, the police had been called.
Today Michael said: ‘A cashier must have let off the alarm to basically try and get me to flee, or intimidate me or bully me.
‘I just sat down on a chair and patiently engaged him and on my phone called customer services and made a complaint. I was as courteous as I could be.’
However, he said, the police soon turned up regardless of not being needed: ‘The police were just like ‘Why are we here?’ and ‘We don’t want to be here’ when they realised the situation. It is a massive waste of public funds when serious crimes are going on. They got called out because some guy had an ego trip.
He said after being told to call customer services he left the shop and did so. But then returned to the first branch, Starbeck, when that call didn’t lead to him being paid.
On the second visit police were called again to that branch too – and this time the incident was filmed.
The next day he said he went to another branch of William Hill in the city, the Harrogate Spa branch, to try to collect his second pay out, which was the first time police were called
He refused to engage with one of the officers called, who told him: ‘Are you going to speak to me like an adult or continue recording my colleague?’
In the footage a cashier can be heard over a tannoy: ‘To the individual who is refusing to leave at the moment, you have been given your other options…return at a later time when these things are applicable…ok.
‘We are monitoring on CCTV. Staff have asked you to leave, you must do so immediately.’
As Michael speaks to a male member of staff at the front desk who tells him he is on private property, a voice on the tannoy warns him he runs the risk of being arrested as he has been caught on CCTV.
In the video, one police officer, asked by the frustrated punter why he had been summoned, told him: ‘He has not got the cash to pay you out.
‘You have been given the customer services number, you can sort it out with them.’
A second officer asks the customer for his details and he responds: ‘I would rather not thank you.’
She then tells the customer: ‘Are you going to give me your name? Are you going to speak to me like an adult or continue recording my colleague?’
The first officer then approached the customer who tells him: ‘ He has called the police because he has not got the cash to pay me out. Have I sworn, have I raised my voice… you can ask him?
‘He has got two officers here because he owes me £6000 and he has had a power trip. I asked him nicely and when he started being rude to me, I asked him for customer services number.
Michael claims he still has two betting slips for winnings amounting to £6452.73 which have not been paid out
‘He realised he is in a mistake and he has dug himself in a deeper hole and pressed the emergency button to try and humiliate me… he has wasted two police officers’ resources.
‘I have nothing against you mate I am sure you are a fantastic guy. Just to say I have not sworn, not raised my voice and not been violent or abusive. So everything is alright yeah?’
The officer confirms: ‘Yes.’
The gambler, 11 days after he placed his bets, says he is still waiting for his winnings to be paid in full and has slammed the police action as a ‘waste of public funds.’
‘I am still owed around £6500. I have emailed the slips to the customer services and it has been 11 days.
‘Basically the police were weaponised to try and intimidate me and for me not to make a complaint.
‘William Hill staff have been rude, condescending and combative. They should have been polite and courteous to a customer who just wanted to be paid out.’
He said he still had two betting slips for winnings amounting to £6452.73 had still not been paid out.
They were for bets totalling £1640 on tennis matches between Roman Safiullin and Nicolas Jarry and Felix Auger-Aliassime and Matteo Barrettini.
The outstanding betting slips, seen by MailOnline, had the words ‘Good luck!’ printed on them by William Hill and the bets were placed on August 14, shortly before 9pm.
A William Hill spokeswoman said the customer was entitled to and would receive his full pay out.
She added: ‘It is very important to us that all of our colleagues in retail feel safe at work.
‘We have procedures in place to ensure this happens, and are working closely with our colleagues in the stores involved to support them following the incident.
‘We do not dispute that the customer is owed his winnings, but our requests for additional information and processes for dealing with instances such as these are designed to comply with our legal and regulatory obligations.
‘We are in contact with the customer to support him through this process.’
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