Family fumes after passport nightmare forced £1,800 Spain trip to be cancelled

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A family has issued a warning to holidaymakers after they had to cancel their £1,800 holiday to the Canary Islands after huge delays with their passports.

Scott Gavin booked a holiday to Fuerteventura with wife Leanne and his six kids, Jake, Robert, Chloe, Ellie, Emily and Megan as a Christmas present.

The dad sent off for five passports for their November renewal, hoping to get them back in January and in time for the holiday.

But disaster struck after only four of the five passports were returned, forcing the family to cancel their holiday.

One passport for his son didn't include his dad's middle name, which caused some problems for the family trip.

Scott said: "We tried to apply for a fast-tracked new passport but couldn't because we didn't get the old passport back so then had to apply via a lost passport and in the end we had to cancel our holiday in January.

"It just all went to pot, it was an absolute nightmare. It's ridiculous, absolutely shocking. It's a constant fight back and forth."

Scott added that he was devastated as the holiday, which was rescheduled for Easter, was set to be his mum's "last holiday as she's really ill".

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However, even rebooking the holiday trip to Majorca for Easter proved troublesome after one passport was still not returned to the family.

Scott added: "We've missed out on a £1,800 holiday in January and had to pay for two passports for one kid when there's proof we sent the initial details when they first asked. We thought booking in April would give them plenty of time."

The government website states customers should allow up to 10 weeks to receive their passport after submitting their application, Liverpool Echo reports.

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  • Holidays

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