Holiday park owner bans 50 people from his site for verbally abusing staff as they demanded refunds after cancelling bookings during lockdown
- Patrick Langmaid, has banned 50 people from his holiday park in Cornwall
- One of his receptionists quit because of the level of abuse she received
- He blasted holidaymakers for using staff as a punching bag to vent their anger
A holiday park owner has blocked and banned more customers in three months amid coronavirus than he ever has in 30 years.
Patrick Langmaid, owner of Mother Ivey’s Bay holiday park near Padstow in Cornwall, said he has banned 50 people – including ‘loyal customers’ who have chosen to visit his park for the last 10 years.
‘One of my receptionists left. She couldn’t cope with the amount of abuse she received. People wanted refunds,’ he said.
He blasted holidaymakers for using staff as a punching bag to vent their anger.
Patrick Langmaid (pictured), owner of Mother Ivey’s Bay holiday park near Padstow in Cornwall, said he has banned 50 people – including ‘loyal customers’ who have chosen to visit his park for the last 10 years
‘They were getting incredibly nasty and I explained to them that we would only refund people when we knew the business would survive,’ he added.
‘We wanted to keep some cash in the business to ensure we made it through some very tough few months.
‘We explained all this to people and some understood but others became aggressive and abusive.
‘If you abuse my team you will get banned. And that’s what happened.’
Mr Langmaid said coronavirus lockdown has ‘put everything out of alignment’ and was ‘such a shock to the system for everyone’. Pictured, Mother Ivey’s Bay holiday park
Mr Langmaid said that everyone who requested a refund has now received it and that includes those who had booked to go at Easter and were the first to cancel when the lockdown happened.
He said coronavirus lockdown has ‘put everything out of alignment’ and was ‘such a shock to the system for everyone’.
‘Staff were worried for their jobs and didn’t feel secure, guests have been asking refunds either because of the uncertainty they fear or because they too have lost their jobs and need the money,’ he said.
The owner blasted holidaymakers for using staff as a punching bag to vent their anger. Pictured, the park’s reception
‘It became very clear that cash soon became the only thing that mattered. Companies without cash could go bust. And I was determined that we wouldn’t.
‘As we started reopening I knew we would survive and so the money was refunded.’
Caravan parks across the UK were forced to close in March to all customers except those who would otherwise be left homeless.
Holiday accommodation venues were allowed to reopen from July 4 with protective measures.
Cornwall is currently in Tier 1 of lockdown restrictions – but holiday parks are having to call those booking from Tier 3 areas to ask them to rebook or cancel their holidays.
Under Tier 3 restrictions people from different housholds should not meet, while under Tier 2 they can meet in groups of up to six in outside spaces.
The Liverpool city region and Lancashire are currently under Tier 3 restrictions.
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