A seriously injured pensioner was left bleeding on her drive for more than seven hours as she waited for an NHS ambulance to arrive.
Maureen Paterson, 88, snapped her ankle leaving her exposing the bone when she fell getting out of the car in Solihull, West Midlands, reports BirminghamLive.
Mrs Paterson – who suffers from kidney failure and poor mobility – had enjoyed a meal at a popular pub in Knowle, West Midlands before the horrifying accident at around 2:30pm on April 29.
Her husband Richard Paterson revealed that a "very considerable blood loss" then followed which saw "blood slick over 4ft long down the slope of our block drive" before help arrived.
Mr Patterson added that ambulance crew had been disturbed to find his wife had been left outside, saying: "The ambulance crew were horrified that she had been left lying out in the open on the concrete."
"But we dared not move her to a different location because of the risk of even more damage to the limb."
She has since had a blood transfusion and surgery, but could still lose her foot if it does not heal.
Mr Paterson, who spoke out because he did not want others to go through the same thing, has now made a formal complaint — but praised the "superb" ambulance crew as well as the staff and doctors at Queen Elizabeth Hospital Birmingham.
West Midlands Ambulance Service (WMAS) has since apologised for the delayed response, and said :“We would like to apologise to Mrs Paterson for the delayed response.
"The whole of the NHS remains under severe pressure and, unfortunately, long hospital handover delays mean some patients are waiting far longer for an ambulance to come to them than we would want.
“We continue to work with local partners to find ways to reduce the delays so that our crews can respond more quickly. Our staff and volunteers work tirelessly to respond as soon as we can.”
Despite the delays, West Midlands Ambulance Service University NHS Foundation Trust is currently the third-best performing ambulance service in the country.
The trust told BirminghamLive that they were recruiting hundreds of additional call handlers and frontline clinicians to respond to incidents.
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